Cloud Contact Center Analytics Management Service "Mieta"
Developed by experienced contact center professionals with a focus on usability. Widely adopted by companies of various sizes.
"MIETA" is a cloud contact center analysis management service that features screens and reporting functions that allow operators and supervisors, who are the primary users, to instantly check the desired metrics. It can automatically generate report creation and output formats. Additionally, by automating the aggregation and analysis of traffic data for report creation, it secures resources for business improvement. This significantly reduces operational burdens and enables the allocation of time necessary for operational improvements and talent development. 【Features】 ■ Instantly grasp the discrepancies between KPI metrics and actual operational status. ■ Generate reports that cover necessary KPI metrics, eliminating the need for secondary processing. ■ Identify agents in need of assistance and provide immediate follow-up. ■ Analyze and visualize inquiry content, leading to the next improvement actions. ■ Standard reports and analyses for managers and center heads are also included. *For more details, please refer to the PDF document or feel free to contact us.
- Company：ARアドバンストテクノロジ
- Price：Other
